We aim to offer good service every time, but if that is not the case, we would like you to tell us so we can make sure it doesn’t happen again. If you would like to offer us feedback or make a complaint please email us on sheffieldwicker.pharmacy@nhs.net
or for further information download our Feedback and Complaints Leaflet
“ I have a badly broken leg and I’m in severe pain. Due to the coronavirus crisis going on I cannot come into contact with anyone and i am in self isolation for as long as this lasts having a mother with brittle asthma. I was meant to be getting my prescription delivered today but by 8pm nothing had come. I rang up and they told me that the delivery driver had fallen sick in the day and the very kind man I spoke to on the phone said he would go out his way to drop my prescription off after his shift at 10pm. Just want to say a big thank you to this man and would recommend this pharmacy to anyone. I have used 10 different pharmacy’s all over Sheffield and this is by far the best one especially the staff. Thank you wicker pharmacy and the kind man I spoke to on the phone. ”
“ I visited this pharmacy on Saturday night, it was extremely busy. I took a prescription in for my eldest child. The three staff I saw were all friendly and smiley and after overhearing someone else asking a question I never thought the pharmacy staff would deal with I asked if anyone could help me with our baby and breastfeeding and I was met with care and genuine compassion. I was given some tips and some details of where I could get more help. I really felt like I was talking to a friend than a medical professional. The wait on the prescription was about 15 minutes but the staff had at least 7 people waiting and nothing was too much trouble for them. They even made someone a drink who had walked to the pharmacy and was cold! I’ve never visited this pharmacy before and I live in Sheffield, unfortunately we don’t need a regular pharmacy but if I ever did it would be here. Without a doubt it’s open my eyes up to what services and knowledge pharmacies hold. ”